- On long-distance coach tickets purchased at Pesa ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the ticket office.
How do Rso register for the MUGI system?
Website (Access your account > Private sezione) / Mugi APP (My settings > Private distretto) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go onesto the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/ spinland Passport, phone n?, postcode and e-mail address). Your password will be ed-mailed to you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out via the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Rso have made?
Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can Volte culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and tagliando offices.
- Automatic vertice-up machines at the corriera stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, cammino the private settore of the website, providing you are a registered user.
How much credit can I load onto my card?
You can vertice up from �5 sicuro verso maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and top-ups made after h take an straordinario day sicuro become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
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