- On long-distance trainer tickets purchased at Bilancia cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the biglietto office.
How do I register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go weiss sicuro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be e-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Area of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I vertice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and buono offices.
- Automatic vertice-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Avenue of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, via the private sezione of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can primo posto up from �5 puro per maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line sommita-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an straordinario day sicuro become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
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